How to reply to a ticket in Fresa helpdesk?

Here you are going to learn about the steps to reply to a ticket in Fresa help desk.

Here you are going to learn about the steps to reply to a ticket in Fresa help desk.

Step 1: Login to Fresa help desk using your credentials. (Fig-1)

Fig.1

Step 2: Select the tickets option in the home screen. (Fig-2)

Fig.2

Step 3: Select the respective ticket you need to reply. (Fig-3)

Fig.3

Step 4: Write the message and click post reply to send a reply. (Fig-4)

Fig.4

Step 5: Your reply will be posted in the ticket. (Fig-5)

Fig.5

I hope you got an idea about how to reply to a ticket in Fresa helpdesk.

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